SHOPPING SAFELY ONLINE

Shopping Safely Online is Important! 

Shopping safely online is more important now than ever before. Since the COVID-19 pandemic began, online sales have been skyrocketing. More and more of us are opting to get our basic necessities via online shopping.

There are dangers lurking anytime you are required to provide personally identifiable information (PII), such as passwords and payment information online.  You need to be cyber smart to reduce the risk of becoming a cyber crime victim.

Shopping Safely Online
Don’t Use Your Debit Card

Credit Cards vs. Debit Cards

When it comes to shopping safely online, one of the best tips I can give you is to use your CREDIT card instead of your debit card. If you have the choice, you should always use your credit card instead of your debit card when making online purchases.

Debit Cards Are Tied to Your Bank Account

We often forget that every time we make a purchase using a debit card, the funds are withdrawn directly from our checking account. When making purchases with a credit card, you’re using the bank’s money. It’s a line of credit, not real money from your checking account.

With a credit card, it’s the bank’s money that’s on the line. Therefore, you’re not going to be held liable for fraud. The bank will need to deal with it.  When it comes to credit card fraud, the most you could be liable for is $50 and the majority of banks waive the fee.

Debit cards however, do not offer the same fraud protections as a credit card. With a debit card you should be able to get your money back when and IF you report fraud promptly, but it could take 10 days or more to get it back. While the bank is investigating the fraud, your account is frozen, so you will have no access to the funds in that account. This could be a huge problem, if you need that money to pay your bills, and even more so, if you have bills that are set up for auto-pay.

There’s Different Rules for Debit Cards

If an unauthorized transaction appears on your bank statement (but your card or PIN has NOT been stolen) you won’t be liable for the debit if you report it within 60 days after your account statement is sent to you.  BUT – if the charge goes unreported for more than 60 days, your money could be lost. When you report the theft, the bank will investigate and decide if you they are required to credit the money back to your account.

Alternatively, the time frame is much shorter if your card or PIN was lost or stolen. You only have 2 business days in order to limit your liability to no more than $50 of unauthorized charges. After those 2 business days have passed, you’re liable for $500 of the amount lost, between 3 and 60 days. After 60 days, you are liable for the entire amount of your losses. You must, therefore, be sure to make a report as soon as you learn that your card is missing or that your PIN has been stolen.

How to Report a Suspicious Debit Charge

If you spot a fraudulent transaction, immediately call the card provider’s toll-free number on the back of the card. Ask them if you need to follow up with written correspondence. You can also read your monthly statement or error resolution notice for how and where to report any suspicious transactions. Lastly, if you get a replacement card, with a new number, remember to update any automatic payments that were linked to the original card.

More Tips for Shopping Safely Online

1.) Even when using a credit card, be careful where you shop online. Scammers have already set up millions of bogus online website shops. Especially since the Coronavirus pandemic began, fraudsters are trying to sell everything from COVID-19 DIY testing kits, to cleaning disinfectants and medical supplies.

2.) Only shop on websites that you know and trust and type the URL of the website yourself, instead of clicking on any links or attachments in emails. Be careful of your spelling too! Scammers often set up websites with incorrectly spelled names of common websites.

3.) When logging on to a website, utilize two-factor authentication (2FA) to ensure that the only person who has access to your account is you.

4.) Use long strong, stealth passwords or use a password manager. Always, use a separate stealth password for important sites you log on to. For example, be sure to use a separate password when logging into your online banking account than the one you will use to log on to your Facebook or Amazon account.

5.) Never use your debit card for recurring charges on the internet. Use a prepaid card with a limited amount of money available on it.

6.) Do not use public Wi-Fi at an airport, a hotel, a restaurant, etc. for online purchases. If you have no choice, then be sure to confirm the exact name of the network and login procedures to ensure that the network is legitimate.

7.) Use only websites that begin with “https://” when shopping online.  Watch out for website extensions.  Most online shopping website addresses end in “.com”

8.) Privacy is important too. Here’s a link to your privacy settings on Google.

You can read a prior article I wrote about shopping safely online here

 

RISK FREE TRIAL SCAM – Try Before You Buy?

Have you seen advertisements online or received emails that offer you a Risk Free Trial?  All they ask is that you only pay a modest shipping fee. You say to yourself “What have I got to lose”?  My answer to that question is – PLENTY!

BEWARE: Most of these “Risk Free Trial” offers have a downside.

Risk Free Trial Online
ALWAYS Read the Fine Print!

Risk Free Trial offers offers are advertised by scammers or unscrupulous companies. They often tout names of celebrities, who supposedly use and endorse their products. Many celebrities have had to sue these fraudsters, to get their name removed from these bogus endorsements.

What starts out as a risk-free trial, might end up costing you loads of money!

The goal of the risk free trial offer is to make you a long-term customer. The fine-print (which most people don’t read) hides buying terms, designed to entrap you. Once they have your credit card information, for the shipping cost of your free-trial, it will be nearly impossible to stop them from continuing deliveries and billing you.

Had you actually read the fine-print, you might have discovered that there was a time-limit to cancel your order. If you didn’t cancel by the deadline date, you would be billed for an additional shipment.  Even if you cancel within the time limit, they won’t make it easy to let you off the hook. They’ll charge you for early cancellation or other additional bogus fees.

The end game is to continuously keep billing you every month.

You may not have noticed that there was a box automatically checked, by default, when you placed your order. That checked box puts conditions on returns and cancellations that are strict enough to make it nearly impossible to cancel. There may be a default box you forgot to un-check that illegally signed you up for additional products, services or clubs fees.

TIPS – What You Should Do:

  • If you see credit card charges you didn’t agree to, contact the company directly.
  • If that doesn’t work, call your credit card company to dispute the charge.
  • As a last resort, cancel your credit card- so they can’t keep charging it.
  • NEVER make online purchases using your DEBIT card. It is directly tied to your checking account, which could get cleaned-out in no time if it gets stolen or compromised.
  • Use a pre-paid credit card or gift card that has a ‘finite’ amount of funds available. Once the funds are used up, they can’t keep billing you for additional or recurring charges.

If you’ve been wrongly charged for a free-trial offer, report it to the FTC and file a complaint by going here: www.ftc.gov/complaint

SHOP SAFELY ON CYBER-MONDAY

If you intend to do any gift shopping online, here’s some suggestions to help you shop safely on Cyber Monday.

Cyber Monday is a marketing term for the Monday after Thanksgiving. Wikipedia defines the term Cyber Monday as a day created by marketing companies to persuade consumers to stay home and shop online instead of having to brave the large crowds on Black Friday.

Cyber Monday shopping online

Cyber Monday is quickly becoming one of the most lucrative shopping days of the year for retailers. They will be promoting great deals through their websites and social media channels. But, consumers need to know how to shop safely on Cyber Monday and beyond…

First, you must make sure you are on a trusted legitimate website from a well-known retailer. Be careful not to misspell the website name. Imposters intentionally create fake websites using a misspelled name of a legitimate merchant or a name that is very similar to a legitimate retailer.

Next, you should be sure that the website address begins with HTTPS. The ‘S’ in HTTPS means that the website is using encryption to safeguard the personal information you enter when making your purchase. You can also use a browser plug-in called “HTTPS Everywhere”, for a more secure internet experience.

Once you decide to make a purchase, the merchant will ask you to begin by setting up an account. People mistakenly believe that if they use the “check out as a guest” feature, it means the merchant won’t store their information or add them to their email marketing list. Yes – they will!

There are 3 steps required in the process of shopping online and tips on how to safely navigate them:
  • You need to provide an email address. The retailer needs an email address so they can contact you if there’s a problem with your order. Instead of providing your usual regular email address, create a throwaway email address. You should just use this throwaway email address whenever you’re shopping online.
  • You need to create a Password. This is the single biggest security step consumers need to take to protect themselves online. It’s extremely important to create a stealth password. Preferably one that a cybercriminal can’t crack! A good password can mean the difference between keeping your personal info secure or handing it over to a hacker. Always use a unique separate password for each of your online accounts. Make your password long and nonsensical. Make up a sentence or silly phrase using upper and lower case letters and mix in numbers and symbols.
  • You need to pay for your purchase. There are various methods you can use to pay, such as a credit or debit card, gift card or mobile payment. But the safest recommended way to pay is by using a low-limit prepaid card for all of your online purchases. When you use a low-limit card, crooks won’t be able to make additional charges on it. This is especially important for any purchase that involves free trial offers or recurring charges. Never use your debit card online because it is tied to the money in your checking account. You will have very little recourse if your debit card gets compromised. Keep these tips in mind, so you can shop safely on Cyber-Monday! I hope you find some really good holiday bargains!